Shipping & Returns
Shipping Policy
Thank you for purchasing your handcrafted, Australian Jewellery from Bonny Bay. We are committed to providing you with a seamless shopping experience, including reliable and timely delivery of your purchases. Please review our shipping policies below:
Order Processing:
All orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Please allow for extra processing time during sale periods.
Shipping Rates:
Currently, shipping is charged as a flat fee of $10 for standard, and $15 for express shipping. We also offer free standard shipping for all orders over $100.
The shipping cost of your order will be calculated during the checkout process, before completing your purchase.
International Shipping:
Currently, we only offer shipping within Australia. We apologize for any inconvenience.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number.
To monitor your order, we recommend downloading the Australia Post Mobile App and Tracking Tool. This app provides accurate and up-to-date delivery information provided directly by Australia Post. If your order is more than 15 business days late, please lodge a late item enquiry with Australia Post.
Delivery Issues:
In the rare event of a delivery issue or delay, please contact our customer service team at info@bonnybay.store for assistance.
Incomplete or Incorrect Address:
Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Holidays:
Our shipping carriers observe certain holidays, and this may affect the delivery time. Please consider this when placing your order around holidays.
Contact Us:
If you have any questions or concerns regarding your order or our shipping policies, feel free to contact our customer service team at info@bonnybay.store.
Estimated Delivery Times
All orders are dispatched from the Sunshine Coast, Queensland. Our estimated delivery times are as follows:
Standard Shipping
Metro: 3-4 business days
Regional: 5-7 business days
Remote: 8-10 business days
Returns & Exchange Policy
Thank you for your recent purchase from Bonny Bay. Should you need to contact our team or return your order, please refer to your Online Order Confirmation Number as emailed to you at the time of purchasing. If for any reason you are not completely satisfied with your order, please review our returns and exchange policies below:
Return Eligibility:
We accept returns within 30 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition as received.
We do not accept returns due to change of mind.
Initiating a Return:
To initiate a return, please contact our customer service team at info@bonnybay.store with your order number and details of the item(s) you wish to return.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method to ensure the safe return of your items.
Refund Process:
Once we receive your returned items and verify their condition, we will process the refund to your original payment method.
Please allow 5-7 business days for the refund to reflect in your account.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any applicable return shipping costs.
Return Address:
The return address will be provided by our customer service team upon initiating the return process.
Contact Us:
For any questions or assistance regarding returns and exchanges, please reach out to our customer service team at info@bonnybay.store.
Thank you for choosing Bonny Bay. We appreciate your understanding and cooperation with our returns and exchange policies.